Office of the Ohio Consumers' Counsel

Resources

For utility-related issues, contact: the Office of the Ohio Consumers’ Counsel, your residential utility consumer advocate, toll free at 1-877-PICKOCC (1-877-742-5622)

If you need additional assistance, the following agencies and organizations might have your answer:

A Bell Tolls
Provides long distance rate comparisons.
www.abelltolls.com or www.abtolls.com

Attorney General
1-800-282-0515 toll free
TTY:614-995-7147
614-466-4320
TTY:888-567-6881
www.ag.state.oh.us

Benefits Eligibility Screening Service (BESS)
Determines potential eligibility for a wide array of community resources for older Ohio residents.
1-800-860-5799 toll free
419-524-4144
www.vitalaging.com/ohiobess

Better Business Bureau
1-800-759-2400 toll free
614-486-6336 Columbus
419-531-3116 Toledo
513-421-3015 Cincinnati
www.bbb.org

Consumer Action
Offers a free guide to long-distance calling plans.
www.consumer-action.org

Federal Communications Commission (FCC)
1-888-CALL-FCC (225-5322) toll free
TTY: 866-653-4612 toll free
www.fcc.gov

Federal Trade Commission (FTC)
1-888-FTC-HELP (382-4357) toll free
TTY: 866-653-4261 toll free
www.ftc.gov

State Legislative Information
1-800-282-0253 toll free
www.legislature.state.oh.us

National Fraud Information Center
Provides tips to help prevent telemarketing and Internet fraud and a complaint form to report incidents to law enforcement agencies.
1-800-876-7060 toll free
www.fraud.org

Ohio Department of Aging
1-800-282-1206 toll-free elder rights helpline
614-466-5500 general information
TTY: 614-466-6190
1-800-422-1976 toll-free Golden Buckeye Card Program information
www.goldenbuckeye.com

Ohio Department of Development,
Office of Community Services
(Home Energy Assistance Program - HEAP)
1-800-282-0880 toll free
TTD: 1-800-686-1557 toll free
www.energyhelp.odod.state.oh.us

Ohio Electric Choice
1-888-OEC-1314 toll free
TTY: 1-866-697-5878 toll free
www.OhioElectricChoice.com

Ohio Legal Rights Service Provides protection and advocacy services for adults and children with disabilities.
1-800-282-9181 toll free
614-466-7264
614-728-2533 TTY
1-800-858-3542 toll free
www.olrs.ohio.gov

Ohio Relay Service
provides the deaf and hard of hearing community with relay calling services.
1-800-750-0750 TTY, ASCII toll free
1-800-325-2223 TTY, voice customer service toll free
614-573-4472
www.sprintrelayonline.com

Ohio State Bar Association
Provides a list of county bar association that offer lawyer referral services.
1-800-282-6556 toll free
614-487-2050
www.ohiobar.org

Ohio State Legal Services Association
Offers an online Public law Library and a list of Ohio organizations that provide free or low-cost legal services or referrals.
1-800-589-5888
614-221-7201
www.oslsa.org

ProSeniors
1-800-488-6070 toll free
TDD: 800-488-6070
513-345-4160
www.proseniors.org

Public Utilities Commission of Ohio (PUCO)
1-800-686-7826 toll free
614-466-3292
614-466-8180 TTy-TDD
1-800-686-1570 TTY-TDD toll free
www.puc.state.oh.us

Telecommunication Resource & Action Center (TRAC)
Conduct studies and publishes charts to assist consumers in making telephone choices
1-800-344-8722 toll free
202-263-2950
www.trac.org

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Utility company contact information

The telephone number of your utility company is listed on the billing statement. If you cannot locate your statement, use the following general telephone numbers and Web site addresses:

* These utility telephone numbers have Spanish speaking representatives available upon request.

Electric companies

Allegheny Power (AP)
1-800-255-3443 toll free
www.alleghenypower.com

American Electric Power* (Columbus Southern Power and Ohio Power)
1-800-277-2177 toll free
TTY: 1-800-617-1234 toll free
614-716-1000
www.aep.com

Cincinnati Gas and Electric Company*
1-800-544-6900 toll free
TTY: 1-800-752-3254 toll free
(513) 421-9500
TTY: (513) 287-2400
www.cinergy.com

Dayton Power & Light*
1-800-433-8500 toll free
1-800-750-0750 TDD-TTY toll free
937-331-3900
www.dpandl.com

First Energy*
Cleveland Electric Illuminating Company, Ohio Edison and Toledo Edison
1-800-589-3101 toll free
TDD: Ohio Relay Services
www.firstenergycorp.com

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Natural gas companies

Cincinnati Gas and Electric*
1-800-544-6900 toll free
TTY: 1-800-752-3254 toll free
(513) 421-9500
www.cinergy.com

Columbia Gas of Ohio*
1-800-344-4077 toll free
TTY: 1-877-460-2443 toll free
www.columbiagasohio.com

Dominion East Ohio*
1-800-362-7557 toll free
TTY: 1-800-633-8903 toll free
TTY: (216) 736-6789 (Cleveland area only)
www.dom.com/companies/eohio

Ohio Gas*
1-800-331-7396
419-636-1117

Pike Natural Gas
740-947-5121 (Waverly area)
937-393-1901 (Hillsboro area)

Suburban Natural Gas
419-655-2345 (Cynet area)
740-548-2450 (Columbus/Lewis Center area)
www.SNGCO.com

Vectren Energy Delivery of Ohio*
1-800-227-1376 toll free
1-800-743-3333 hearing impaired
www.vectren.com

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Telephone companies

ALLTEL*
1-800-347-1991 toll free
330-650-7400
www.alltel.com

SBC*
1-800-660-1000 billing and service toll free
1-800-572-4545 repairs toll free
614-223-5711
www.sbc.com

CenturyTel of Ohio, Inc.*
1-800-201-4099 toll free
1-800-824-2877 repair toll free
1-888-646-0004 payment arrangements toll free
440-244-8345 billing and services
440-244-8228 repair
TTY: 440-246-5050 billing and services
TTY: 440-246-4343 repair
www.centurytel.com

Chillicothe Telephone Company*
740-772-8331
Voice to TDD: 740-775-4833
TDD to Voice: 740-772-8290
www.chillicothetelephone.com
www.horizontel.com

Cincinnati Bell Telephone Company
513-565-6005 customer service
513-566-1511 to request repair
TTY: 513-241-2899 customer service
TTY: 513-397-9611 repair
www.cincinnatibell.com

Verizon (formerly GTE)
1-800-483-1000 repair toll free
1-800-483-3000 billing toll free
1-800-743-2483 multilingual toll free
1-800-974-6006 TTY and voice toll free
www.verizon.com

Sprint (formerly United Telephone)*
1-800-407-5411 service&billing toll free
1-800-407-4611 repair toll free
1-888-723-8010 local service toll free
1-888-877-4646 long distance service toll free
www.sprint.com

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Water companies

Aqua Ohio Inc.
330-755-2163 Struthers division
440-255-7280 Lake Shore division
440-466-4694 Lake Shore Ashtabula division
330-833-4156 Stark regional division
www.aquaohio.com

Ohio American Water*
1-800-673-5999 toll free
740-387-2293 Marion area
www.amwater.com

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Information believed accurate but not guaranteed.
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The Office of the Ohio Consumers' Counsel is an equal opportunity employer and provider of services.
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