Page 3 - OCC-Annual-Report-2017-SPREADS
P. 3
The Office of the Ohio Consumers’ Counsel Contents
Mission
OCC advocates for Ohio’s residential utility consumers through A message from Michael Watkins, Governing Board Chair. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
representation and education in a variety of forums.
About the Consumers’ Counsel Governing Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Vision
Senior Management .............................................................................7
Informed consumers able to choose among a variety of affordable,
quality utility services with options to control and customize their utility Issues for Electric Consumers .....................................................................8
usage.
Issues for Natural Gas Consumers .................................................................14
Core Values
Communications Issues for Telecommunications Consumers .........................................................16
We will share information and ideas to contribute to the making of
optimal decisions by our colleagues and ourselves. Issues for Water Consumers ......................................................................17
Excellence
We will produce work that is high quality and we will strive to Legislative Issues ...............................................................................18
continuously improve our services.
Consumer Education ...........................................................................21
Integrity
We will conduct ourselves in a manner consistent with the highest Employee Recognition ..........................................................................22
ethical standards.
2017 Fiscal Report .............................................................................23
Justice
We will advocate for what is fair for Ohio’s residential utility consumers.
2017 Case Activity Report .......................................................................24
Respect
We will treat each other, our partners and the public with consideration
and appreciation.
Annual Report 2017 1 1
